Another year in the books (or the cloud, or wherever we store history these days). In 2019, we worked with executives in healthcare, technology, contact centers, financial services, higher education and more, and we’ve helped them become better … [Read more...]
The Courageous Leader
Courageous Leadership. I’m not talking about hand-to-hand, gun-to-gun, charge the hill type of courage. No, bravery in battle is not the same thing as courageous leadership. And make no mistake about it—leaders need courage to be … [Read more...]
Performance Appraisals: Pain in the ass, or panacea??
Oh, crap! Another performance review… How many times have we heard--or uttered ourselves--this common lament? I’m guessing “lots” is a fairly accurate response. The better answer, however, is “way too often.” The performance management process … [Read more...]
Leading: Changing behavior or winning?
Do you want to win, or to change behavior? This is a question I frequently ask clients when discussing how best to approach someone in a (usually) tough conversation or conflict. As leaders, if we want to "win" the discussion, we simply flash our … [Read more...]
You’ve got a bad attitude…
Yeah? Well, you’re ugly. There. We’re all even now. Here’s my issue — attitude, morale, thoughts… none really matter in our workplaces. Sure, we’d love for everyone to have our version of a good attitude. Yes, I can certainly support “good” … [Read more...]
Leading Organizational Transformation
Albert Einstein once said that the definition of insanity is doing the same thing over and over yet expecting different results. Organizational Transformation breaks through that insanity. It’s not about working harder—I remember working with several … [Read more...]