Another year in the books (or the cloud, or wherever we store history these days). In 2019, we worked with executives in healthcare, technology, contact centers, financial services, higher education and more, and we’ve helped them become better … [Read more...]
Leading: Changing behavior or winning?
Do you want to win, or to change behavior? This is a question I frequently ask clients when discussing how best to approach someone in a (usually) tough conversation or conflict. As leaders, if we want to "win" the discussion, we simply flash our … [Read more...]
Some Coaching Advice — Gratis
I coach several individuals; most at a fairly senior level, some in mid-management. Some are remedial efforts; in other words, we're trying to get an otherwise-valuable employee to step it up a bit in performance. These are challenging, but it's … [Read more...]