https://youtu.be/B7LQDfskny0 My Cheese Has Wheels! Sometimes change is just a little too "in your face." We need to help people get past -- and accept -- change. Spencer Johnson's book is a great metaphor. And remember -- there's only two … [Read more...]
Top 10 Client Lessons from 2019
Another year in the books (or the cloud, or wherever we store history these days). In 2019, we worked with executives in healthcare, technology, contact centers, financial services, higher education and more, and we’ve helped them become better … [Read more...]
The times, they are a’changin’
Change is simple; just close your eyes, hold your breath, and wait. It happens. Effective change management, on the other hand, takes some skill. From my view of the world, 3 things are necessary for senior executives to successfully drive … [Read more...]
Needing Leaders… The “make” or “buy” decision…
So, do you grow your own leaders from within, or hire someone new with – presumably – the leadership skills you need are unable to find inside your organization? What do you tell yourself to justify not developing those skills from within your … [Read more...]
The Missing Leader
Someone recently asked me, "What's missing in leaders today?" As I've said 1,000 times, "leadership ain't rocket surgery." Here's what seems to be commonly lacking in unsuccessful leaders today. Any or all of these can impact a leader's … [Read more...]
You Don’t ‘Create’ a Culture… You CHANGE It!
Speaking with a potential client, she asked about the process to “rebuild” their culture. The ensuing chat was interesting (I would call it “great!,” but the client hasn’t signed on yet…!) First, culture isn’t actually “rebuilt.” It exists — in … [Read more...]