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Tough Conversations: Have ‘em or avoid ‘em??
Difficult Conversations... Nobody really likes them. Yes, some are better than others in dealing with them, but they are likely not high on our most-favorite interactions list. Tough conversations make us uncomfortable. Maybe we even don’t know … [Read more...]
Who are you listening to? — Beware false prophets…
Consultants have been around for a long time. Some would argue we’re the second-oldest profession; others may even make some snide, not-so-humorous analogies to the oldest profession. Ok, some of those are humorous… Regardless, advisers have … [Read more...]
Leadership Can Hurt — Wear a helmet…
Leadership is inherently fraught with risks; we can no more avoid them than we can the decisions that cause the concerns. Wringing our hands won’t fix it, neither will running around the figurative circle waving our arms about. Trust me, it’s been … [Read more...]
Top 10 Client Lessons from 2019
Another year in the books (or the cloud, or wherever we store history these days). In 2019, we worked with executives in healthcare, technology, contact centers, financial services, higher education and more, and we’ve helped them become better … [Read more...]
The Courageous Leader
Courageous Leadership. I’m not talking about hand-to-hand, gun-to-gun, charge the hill type of courage. No, bravery in battle is not the same thing as courageous leadership. And make no mistake about it—leaders need courage to be … [Read more...]
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